We at Elrich Brands want you to have an unparalleled experience and complete satisfaction when you shop from our website www.crosspan.in . We strive to provide premium quality products expressly delivered to your door step. However if you receive a damaged or a defective product contact our Customer Care for assistance. Our team will work towards resolving the issue and, in our sole discretion replace the product for you.

The below Policy is applicable only to purchases made from www.crosspan.in

Cancellation Policy:

If you have accidentally placed an order and would like to cancel it before the order is shipped, you can write to our customer support team on elrichbrands@gmail.com or call us on +91-9561866657. The order will be cancelled and the refund will be initiated within 24-48 business hours after the cancellation request.

Returns Policy:

  1. All return requests must be placed in the website within 7 days from the date of delivery.
  2. Return requests can be placed under My Account
  3. The items must be returned with their original packaging in undamaged condition
  4. Images of the invoice, the product and the packaging must be uploaded at the time for raising a return request for the request to be considered.
  5. In case you receive a defective/damaged item we will replace the same at no additional cost.
  6. Images of the invoice, clearly visible image of the damaged/defective product and the packaging must be uploaded at the time for raising a return request for the request to be considered.
  7. The item to be returned will be picked up by our logistics partner and handed over to our warehouse
    The replacement/refund will be initiated thereafter
  8. The refund can take up to 15 days after the product is received by us
  9. In case you receive an incorrect/incomplete order please contact us via email on elrichbrands@gmail.com or call us on +91-9561866657 within 72 Hours of receiving the order.
  10. The following shall be considered ineligible for returns
    1. Damages due to misuse/usage
    2. Products with tampered packaging/product label
    3. Any defect/damage that is not covered under warranty
    4. Incidental damage
    5. Product returned without its original packaging and all components
    6. Product returned in a condition different than which it was received in.
    7. After 7 days of receipt of the order
  11. The above policy is solely at the discretion of the company Elrich Brands
  12. Personalized items cannot be returned or replaced

Elrich Brands reserves the right to alter and enforce this Return and Refund Policy at any time without having to serve a prior notice on the User.